In case you do not obtain the e-mail containing the download link immediately after finishing the clearing process successfully, please consider that e-mail transmission may take several minutes in individual cases. If you still have not received the download-link after about 20 minutes, please accomplish the clearing process again. When doing so, verify if your e-mail address is stated correctly in Step 3: clearing successful. Depending on your e-mail provider, the characters left of the @-sign may be case sensitive. Please contact your dealer or distributor for correcting the e-mail address, if necessary. When it still does not work, though the e-mail address is correct, please contact Nanoways.

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